Refunds and Returns Policy

A. Order Refunds

Once an order ships from our fulfillment center we offer refunds to your originally payment method in the following order issues:

  • Incorrect SKUs/labels has been shipped
  • Expired product received
  • Container's inner seal is broken, damaged, or open. Dented container with a seal properly secure and sealed do not qualify.
  • Order not delivered or tacking number did not update (within 30 days from the order date)

In the event of facing any of the issues listed in section A, and at your request, Iron Force 365 will either:

  • Reship the order completely free of charge

OR

  • Issue a refund for the total charge of the order in question to your originally payment method.

NOTE: If a reship is selected, the reshipped order will not be billed. If an order refund is issued, the order will not be reshipped. If your claim is approved there is no need to return the original order to Iron Force 365.

To be eligible for a free reship OR refund, you must email support@ironforce365.com within 20 consecutive days of receiving the faulty order at the most.

Within the email, you must include:

  • Order number.
  • Indicate whether you would like a reship or a refund.
  • Photo evidence of the wrong SKUs/labels that were shipped and a photo of the expiration date and lot number of the item which can be found printed at the bottom of the bottle.

Upon receipt of the email with all the above information, Iron Force 365 will notify you with the next course of action along with a time frame of completion.

Claims submitted after past the 20 consecutive day time frame, will not be accommodated.

B. Order Returns

In the event of requesting a refund or a return for facing any other issue that is not listed in the section A, you may return the order to the fulfillment center. Once our fulfillment Department receives the returned order, and our staff has confirm that the items shipped may be repurposed, this means that the item can be used for another order, then Iron Force 365 will issue a refund for the product wholesale cost only. In this scenario, we will not issue a refund for the fulfillment and shipping costs. If the items are opened, or arrive damaged to our fulfillment center, a refund will not be possible.

To be eligible for a refund on a returned order based on the conditions established in section B, you must email support@ironforce365.com within 20 consecutive days of receiving the order at the most.

Within the email, you must include:

  • Order number.
  • Indicate that you would like a refund.

Upon receipt of the email with all the above information, Iron Force 365 will notify you with the next course of action along with a time frame of completion.